In this post Phill, one of our new Field Service Technicians tells us about his role. If this is something that interests you, or someone you know, then we have a position out to advert at the moment so please have a look and get in touch!
Tell us what the job of Field Servicing Technician in the Assistive Technology Team involves?
No two days are ever the same. One day you may be refurbishing equipment that has been returned ready to be returned to another client or setting up a device for other members of the team. You could be installing a system for a client or carrying out a routine service. But the best part of the job is that every day you can make a real difference to someone’s life. This could be something as “simple” as letting someone control their TV using a different style of controller to enabling someone to communicate who may not be able to speak.
What was your previous field servicing experience?
Previously I worked as a service engineer for a large international company on high end devices from numerous manufacturers. The equipment I worked on was in almost every sector from Healthcare to banking, Small single offices to international companies.
How does this role compare to your previous field servicing experience?
Previously I was just a number in a service division of an international company. Now I’m part of an amazing team of people who are all working towards providing the best possible service possible. Everyone goes the extra mile to help our clients.
What would you say to someone else coming into this role?
If you really like helping people and working with technology then this is the job for you.
Tell us about a client you recently visited, what did you do?
One of the first visits I attended was to watch a colleague install an environmental control system. After we had completed the install the reaction from the client and her Husband was fantastic. Being able to control the TV and adjust her chair made such a difference. A more recent visit I have attended was for a young man who is not able to communicate or use standard devices to control his TV, Radio or go on Facebook. All this is now controlled from one device. Although he couldn’t talk we still had a laugh with each other after I told him I was going to make his device tune the TV to Classic FM. We settled on Heart FM
If you want a new challenge in a rewarding field, working as part of a fantastic team in a great environment then this could be the move your looking for.